Business Competing with last best experiences This story is how United blew their one shot at capturing a high value customer from Delta. It's a story of how every business now has one shot to deliver exceptional customer experiences.
Business What entrepreneurs can learn from a Formula 1 world champion With the United States Formula 1 Grand Prix upon us this weekend, entreprenuers wouldn't typically expect to get sage advice from a motor racing driver. In a recent interview with the BBC, multi-times World Champion Lewis Hamilton shared a few relevant thoughts.
Business Listening to Masters of Scale feat. Sheryl Sandberg Great scale leaders know how to pivot. Every day, there are new competitors, new threats, new opportunities. There’s no simple, straightforward set of marching orders.
Business Listening to Masters of Scale feat. Mark Zuckerberg If you’re Steve Jobs, you can wait for your product to be perfect. For everyone else, if you’re not embarrassed by your first product release, you’ve released it too late.
Business Listening to Masters of Scale feat. Brian Chesky If you want your company to truly scale, you first have to do things that don't scale. Hand-craft the core experience. Serve your customers one-by-one. Then figure out how and what to scale.
Business Writing "the fact that ..." doesn't make a fact Writing "the fact that" doesn’t automagically make anything fact. Does Wall Street really judge founder CEOs differently to non-founder CEOs? I don't know, but I do know short-term results interest the Street and that they don't really care who delivers them.
Business Lefsetz still throwing cheap shots from the cheap seats Sadly many people like watching a train wreck, so to speak. Which is why Bob Lefsetz pulls a crowd, first in music and now in tech. He's wrong about Twitter, and Apple Music.
Business Non-founder CEO "moral authority" "Some believe that as a non-founder CEO, Costolo lacked some of the moral authority needed to make major changes to Twitter." If true, Twitter shouldn't be a public company.
Business Here's why Chris Sacca will keep winning Which business is Chris Sacca really in? While many VCs consider themselves to be in the money management business, Sacca was off hiring a CAA agent. Not just that, a guy with a psychology degree from Harvard, not finance.
Business Terms always matter, so does you're ability to negotiate them DFJ Operating Partner Heidi Roizen’s recent post How to Build a Unicorn From Scratch – and Walk Away with Nothing tells the tale of an entrepreneur who didn't negotiate venture terms and ultimately paid the price. It's a fun read.
Business My fave business development quote You can work business development when we have a business to develop!
Business How the economic machine works by Ray Dalio Three years of college economics crammed into 30 minutes, for the cost of your time and attention.
Business So you want to be in sales? This tip for those starting out in sales from Jorge Soto says everything you need to know about the attitude of successful salespeople.
Business Of course the next Samsung will come from China Earlier this month the re/code team ran a series of interesting posts on China's tech industry. Walt Mossberg suggested the next Samsung will come from China.
Business Are app devs now facing the musician's dilemma? For more than 15 years I made a living in the copyright industries. A great frustrated is listening to those who complain that a $10 ebook costs too much, or that a 99 cent song is too expensive, while simultaneously burning $100 on a boozy night out.
Business Imagine if J.C.Penny was a record label The refrain remains the same. Tech blogger says that major record label execs are Luddites, incapable of adapting to the digital transformation.
Business Breaking into Silicon Valley The best way to break into Silicon Valley? Jason M. Lemkin says, "product flattery." Read on to see what he means.
Business The helpfulness of criticism I took a meeting with a VC the other day about my startup, "eBay for digital objects meets the social graph." There were a lot of negatives. Here's how I received the news.
Business Yahoo!'s VPN logs don't lie? Business Insider says that Marissa Mayer's work from home ban was supported by VPN data indicating that some external employees weren't logging in to Yahoo!s network. No login, no work?
Business How to manage a Kickstarter campaign A great Kickstarter campaign relies on great communication. Here's how two projects that went sideways got it right.
Business Apple (APPL) stock manipulation? Apple Insider claims fund manager Doug Kass yesterday tweeted a rumor of a forthcoming stock split announcement at Apple's shareholder meeting in order to "clear profits."
Business SF MusicTech I'll be at the SF MusicTech summit tomorrow, which will be my first and looks like being quite a lot of fun. If you're also attending and interested in social commerce and/or the convergence of entertainment/media/tech, let's connect.
Business On Australians getting 'rorted' by Adobe, Apple & Microsoft Quite a lot of press Down Under regarding software pricing disparity between the U.S. and Australian markets. Exactly how bad is it?
Business Enlightenment There are, strictly speaking, no enlightened people, there is only enlightened activity.
Business Grunge killed the music business Grunge really started the music industry's demise. Not the music *per se*, but the attitude that musicians were no different than their fans.
