Business

How United blew their one shot at capturing a high value customer from Delta. One shot to deliver exceptional customer experiences.

With the United States Formula 1 Grand Prix upon us this weekend, entreprenuers wouldn't typically expect to get sage advice from a motor racing driver. In a recent interview with the BBC, multi-times World Champion Lewis Hamilton shared a few relevant thoughts.

Great scale leaders know how to pivot. Every day, there are new competitors, new threats, new opportunities. There’s no simple, straightforward set of marching orders.

If you’re Steve Jobs, you can wait for your product to be perfect. For everyone else, if you’re not embarrassed by your first product release, you’ve released it too late.

If you want your company to truly scale, you first have to do things that don't scale. Hand-craft the core experience. Serve your customers one-by-one. Then figure out how and what to scale.

Sadly many people like watching a train wreck, so to speak. Which is why Bob Lefsetz pulls a crowd, first in music and now in tech. He's wrong about Twitter, and Apple Music.

"Some believe that as a non-founder CEO, Costolo lacked some of the moral authority needed to make major changes to Twitter." If true, Twitter shouldn't be a public company.

Which business is Chris Sacca really in? While many VCs consider themselves to be in the money management business, Sacca was off hiring a CAA agent. Not just that, a guy with a psychology degree from Harvard, not finance.

Ever do an online survey with the question, "How likely is that you would recommend [our widget] to your friends?" The thing is, I've never had a company whose surveys I've responded to contact me.

When I first heard the term "customer success," I almost laughed out loud. Aren't successful customers the point? Turns out that in America, possibly not.

You can work business development when we have a business to develop!

Three years of college economics crammed into 30 minutes, for the cost of your time and attention.

This tip for those starting out in sales from Jorge Soto says everything you need to know about the attitude of successful salespeople.

Earlier this month the re/code team ran a series of interesting posts on China's tech industry. Walt Mossberg suggested the next Samsung will come from China.

The rights industries are better equipped to deal with fair use exploits, scholarly research and other similar defenses for monetizing copyright works. Is Rap Genius immune?

The refrain remains the same. Tech blogger says that major record label execs are Luddites, incapable of adapting to the digital transformation.

The best way to break into Silicon Valley? Jason M. Lemkin says, "product flattery." Read on to see what he means.

I took a meeting with a VC the other day about my startup, "eBay for digital objects meets the social graph." There were a lot of negatives. Here's how I received the news.