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Listening to Masters of Scale feat. Brian Chesky

If you want your company to truly scale, you first have to do things that don't scale. Hand-craft the core experience. Serve your customers one-by-one. Then figure out how and what to scale.

— Reid Hoffman

Listen to Brian craft an "11 star" experience highlights in the customer-centricity that lead to airbnb's success. That and going door-to-door photographing their first handful of host's sofas.

RobC

RobC

Marketing. Tech. Tunes. Words. Don't believe everything you think.

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